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What you can learn from Customer Experience 101?
CX Academy is an industry-leading online course that teaches you everything you need to take your first steps in becoming a CX superstar. CX Academy is an 8-lesson online video program. The total program running time is roughly 2.5 hours. Additional resources include 4 ebooks, 1 excel template, and all lessons are available in presentation format.
Take your career to the next level with an industry-leading, online Customer Experience certification program. Over 1000 companies have joined our CX network.
- Course Overview and Rules.
- Lesson 1 – Why is CX so important.
- Lesson 2 – How to Create the Happiest Customers in the World.
- Lesson 3 – How to Create and Manage an Effective CX Program.
- Lesson 4 – What is a Customer Journey.
- Lesson 5 – How to Measure CX Success.
- Lesson 6 – How to Create an Effective Employee Experience Program.
- Lesson 7 – The Return on Investment of Customer Experience.
- Lesson 8 – The Future of Customer Experience.
- And More.